高俊凱 · CHUN-KAI GAO · TAIPEI, TAIWAN
R&D Department Manager at Taiwan Mobile
Eight years of software development experience, including four years of people management, spanning enterprise AI, real-time communications, and cross-product engineering delivery.
01
I lead engineering delivery across a 35-person Taiwan–Indonesia organization through section managers. I established the department’s forward-deployed engineering and technical program management function, training engineers to take customer engagements from technical scoping through implementation.
I lead enterprise AI platform R&D, including agent orchestration architecture and MCP integrations connecting agents to business systems. My teams delivered company-wide AI assistants and a commercial agent platform serving paying enterprise customers. I also lead a robotics R&D program and healthcare-robotics collaboration with NYCU Electrical Engineering.
I assess architecture alternatives, integration requirements, and delivery risks across R&D programs. In daily reviews with the CIO since 2022, I present these trade-offs to inform engineering priorities, resource decisions, and delivery plans.
I lead customer delivery across enterprise agents, AI-enabled telephony, conversation quality review, and agentic customer service. The work connects customer scoping, product-team coordination, systems integration, and on-site support.
My broader experience includes technical leadership for WanderJoy’s cross-carrier launch and MyCharge’s third-party charging-network integration, including the platform capability behind a mobile plan with monthly EV charging credit.
02
Architected M+ Meet and wrote core conferencing code for 10,000-user design capacity. Led company-wide rollout in nine months and commercial launch in eighteen.
Designed distributed media delivery, load balancing, and reconnection controls; later led a 13-person cross-border team using GCP for core services and AWS for streaming. Modified FreeSWITCH code to integrate telephone dial-in and resolved complex connection failures with enterprise customer IT teams and network vendors.
Led delivery of a microphone MVP and cloud speech-recognition system for in-store service quality review. Defined field requirements, researched microphone arrays and beamforming, and coordinated development with XMOS and OEM partners. The work was included among Taiwan Mobile’s 2025 Annual Report R&D achievements.
Led Taiwan Mobile’s model-training collaboration with IMA, NYCU, and Phison. Personally contributed to supervised fine-tuning of the initial Taiwanese-language large language model.
Led an open-source ambulance-routing proof of concept developed with government and hospital stakeholders. Reached the Top 10 of the 2020 Taiwan Presidential Hackathon and presented at the nationally televised finals. The project was later cited in an Institute of Transportation research report.
03
Distributed systems, real-time media, telephony integration, and packet-level troubleshooting. Continued involvement through architecture and code reviews, technical coaching, and AI-assisted development.
04 TIMELINE
Designed, developed, deployed, and maintained university web systems, including a digital learning platform and campus-wide applications.
Led team WayFic’s ambulance-routing system to the nationally televised finals — see Case 04.
Shipped an interbank microservice in two months, working with teams across Singapore and India — regulated-industry engineering before telecom.
Founding engineer and architect of M+ Meet — enterprise-wide within nine months.
Principal engineer → senior principal engineer → assistant manager → department manager.
Leads a 35-person engineering delivery organization across Taiwan and Indonesia, spanning enterprise AI R&D, customer integration, and technical program management.
05 CREDENTIALS
06 CONTACT
I care about taking products from technical possibility to real use, and developing the people who make that happen.
My work brings together R&D leadership, enterprise AI, and the engineering of real-time communication systems.